Privacy Policy

When you enquire (through the website, by email, by phone or on WhatsApp): your name, email address, phone number, the postcode or address of the property, a description of the work, and anything else you choose to send us, such as photographs.

During a project: your quotation, our correspondence with you, the site visit and start dates, and payment records (amounts, dates and the account a payment came from). Payments are made by bank transfer; we do not take or store card details.

If you are a contractor: your company name, contact details, trade, the areas you cover, and the information you provide for our checks, such as insurance, references and work history.

When you use this website: basic technical information that web servers record automatically, such as your IP address, browser type and the pages requested. We do not currently use analytics or advertising tools on this website.

Your appointed main contractor. We share your name, contact details, the property address and the details of the work so they can survey, price and carry out the job. They are an independent company and use your information under their own responsibilities as a business.

Service providers who help us run the business: our website host, our email provider, WhatsApp (if you choose to message us there, your messages are also handled by WhatsApp under its own terms), and Wise, which we use to receive and pass on bank transfer payments. They handle your information to provide their service to us. Wise also processes payment information under its own legal obligations as a regulated payment provider.

Professional advisers, and authorities where we are legally required to, or where it is necessary to establish or defend legal claims.

We do not sell your information, and we do not pass your enquiry to other companies for their marketing.

We keep personal information only for as long as we need it for the purposes in this policy, or for as long as the law requires.

Enquiries that do not go ahead: up to two years from our last contact with you, in case you come back to us about the same work.

Customer project records, including quotations, correspondence and payment records: six years after the project is completed. This covers accounting requirements and the period in which a claim about the work could be made.

Contractors: applications that do not proceed, up to two years. Records for contractors in our network are kept while they remain in it, and for six years afterwards.

You can ask us to delete your information sooner at any time. We will do so unless we need to keep something by law or to deal with a claim, and we will tell you if that applies.

You have the right to ask for a copy of the information we hold about you, and to ask us to correct it, delete it, restrict how we use it, or transfer it to you or another organisation. You can object to our use of your information where we rely on legitimate interests, and withdraw consent where we rely on it.

To make a request, email info@mortarogroup.co.uk. We will respond within one month. Some rights have limits, for example where we must keep records by law, and we will explain if one applies.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office in the UK (ico.org.uk, 0303 123 1113), or to the Gibraltar Regulatory Authority, which supervises data protection in Gibraltar (gra.gi).